Refund policy

Due to the nature of our products, all sales are final and we do not accept exchanges or issue refunds. This strict policy is an industry standard and is in place to ensure the integrity of our merchandise.

All products come with a one (1) year limited warranty from your original purchase date, protecting you against any manufacturing or material defects.

If you discover a defect within the 1-year warranty period, just reach out to us at cs@kissin.com. Once reviewed, Kissin will send you instructions for how to exchange your product for a brand new replacement of the same product model.

Please note that due to the nature of pleasure products:

• As per industry standards, pleasure products may not be returned or exchanged. All sales are final.
• A shipping charge will only be refunded in cases where our error caused the return.
• All warranty claims require a receipt or an approved form of proof of purchase. Acceptable forms of proof of purchase will be determined at our own discretion.

If there is an issue with your order or you have any other questions, please contact us via the Contact Us form accessible at the bottom of any Kissin.com webpage.